Ordering and Delivery Terms

Your order is accepted subject to the following terms and conditions.

Our current prices are displayed on our website at loveagent.com

Pictures on our website are for illustration purposes only. We cannot guarantee that the bouquet received will be exactly like that in the picture.

We will endeavour to keep your delivery a surprise, however we always require a telephone number for the recipient which will only be used if we are unable to make the delivery without contacting the recipient.

Due to seasonal factors it may be possible that some elements of your bouquet are unavailable. In this case we will substitute the missing element with that of a similar value while maintaining the style of your chosen bouquet.

Payment

All the prices displayed on our websites include any applicable taxes but exclude delivery charges (if applicable).

Customers can choose to pay using their Visa, MasterCard, or American Express cards, or, by using PayPal. There are no surcharges for PayPal and/or card payments.

All orders need to be prepaid, we do not offer credit facilities.


Delivery

Our minimum order value is EUR25.00 and this includes delivery for orders within Budapest. For orders that are to delivered outside of Budapest an additional delivery charge will be made and this will be displayed on the screen at the time of ordering.

Deliveries within Budapest will be made by our own delivery staff and deliveries outside of Budapest will be handled by a local partner. In some instances it may happen that no local partner will be available. If this happens we will attempt to deliver your gift using a mail courier, or, in extreme situations we may cancel and refund your order.

The buyer is responsible for providing us with a valid delivery address for the recipient. A valid delivery address includes the full mailing address (including postcode) and any special instructions needed to gain entry (for example: doorbell name or number). LoveAgent.com can not be held responsible for failed deliveries where we have been unable to access the building or contact the recipient.

  • For deliveries to hospitals, please include the ward and room number
  • For deliveries to hotels, please include either the room number of the name of the person who holds the room reservation
  • For deliveries to office blocks/industrial parks, please include the business name
  • Please also include a (local) telephone number for the recipient

If the delivery is rejected by the recipient, we will notify the buyer but the order will still be classed as delivered and no refunds will be given.

Normal delivery times are Mon - Fri 10am to 7pm and Saturday from 10am to 1pm. Deliveries may still be made outside these times, but you will need to contact us in advance as there may be a delivery surcharge. In all cases, weekend/holiday deliveries need to be pre ordered as there is no same day delivery available.

Same day delivery is available within Budapest for orders placed and paid for before 13:00hrs Monday to Friday (local time & excluding holidays). Orders received after 13:00hrs, may still be delivered the same day but the service is not guaranteed. Orders for delivery outside of Budapest will be delivered on the next working day or on the date specified at the time of order.

At peak times same day delivery can not be guaranteed. Some examples of peak times are Mother's Day, Valintines Day, Easter, Women's Day, Christmas, New Year. Delivery slots at these peak times are allocated using the 'first come - first server' principle, so ordering in advance is highly recommended.

There are no scheduled deliveries between 12 Midday on Christmas Eve and 6pm on New Year Day. Any orders requiring delivery between these dates will be subject to a delivery surcharge. 

Warranty

We are committed to exceptional service and products. If, for any reason, you are not completely satisfied with your delivery, please do not hesitate to contact us.

We use only the freshest flowers available for our hand-made bouquets and we guarantee that your flowers will be delivered in first class condition.

Contacts


LoveAgent.com  is run by Amber Always (Ireland), with a mailing address of:

  • Always Amber
  • Na Dunta
  • Lispole
  • Co Kerry
  • IRELAND

Telephone: +353 66 9166091 or fax +353 66 9130130. Please note: these telephone numbers will be unable to deal with specific delivery enquires. For delivery enquires please contact the local florist on +36 30 250 3060


If you have any questions or special requests please contact us via the Contact Us link on our website.